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COVID-19 Preparedness and Response Plan

Bancroft Veterinary Clinic, LLC

COVID-19 Preparedness and Response Plan

June 1, 2020


This plan is prepared to comply with Michigan Governor Whitmer's Executive Order 2020-97 and OSHA Guidance on Preparing Workplaces for COVID-19.


This plan is posted at the Bancroft Veterinary Clinic, LLC in the front vestibule window and online at




Corie Switalski will serve as the primary worksite supervisor with responsibility to implement, monitor, and report on the COVID-19 control strategies. A supervisor will remain on-site at all times when employees are present on site. If Corie is offsite, Linda McAllister will act as worksite supervisor. After regular business hours, the last remaining on-site employee is designated to perform the supervisory role.




The following materials have been presented to staff in preparation for offering services to our clients on June 1,2020.


  1. Workplace infection-control practices - CDC Cleaning and Disinfecting Your Facility.PDF

  2. The proper use of personal protective equipment

    1. CDC PPE-Sequence.PDF

  3. Steps the employee must take to notify the business or operation of any symptoms of COVID-19 or a suspected or confirmed diagnosis of COVID-19.

    1. Employees who have symptoms should notify their supervisor and stay home.

    2. Sick employees should follow CDC-recommended steps. Employees should not return to work until the criteria to discontinue home isolation are met, in consultation with healthcare providers.

    3. Employees who are well but who have a sick family member at home with COVID-19 should notify their supervisor and follow CDC recommended precautions.

  4. How to report unsafe working conditions.

    1. Contact your worksite supervisor immediately

    2. If you do not receive satisfaction, you should file a complaint with MIOSHA,5863,7-336-78421_11407-93835--,00.html

    3. You should not fear retaliation as it is illegal to retaliate against workers who report unsafe conditions during the pandemic




We will conduct a daily entry self-screening protocol for all employees or contractors entering the workplace, including temperature check and a questionnaire covering symptoms and suspected or confirmed exposure to people with possible COVID-19.




  • Staff are encouraged to maintain at least six feet from one another to the extent possible. 

  • We will provide surgical and/or non-medical grade face coverings to our employees.

  • We encourage face coverings to be worn when employees cannot consistently maintain

six feet of separation from other individuals in the workplace.

  • Employees may choose to use face shields (when they become available) when three feet of separation cannot be maintained from other individuals in the workplace.




We will utilize "curbside care" and telemedicine for a majority of our clients, but there have been situations where the presence of clients has been important to the proper care of our patients. 


For situation where clients must be admitted into the clinic, the following protocol will be followed:


  • Clients will be admitted into the clinic at the discretion of the doctor.

  • Clients will be questioned regarding the following:

    • their current health status and any illness or quarantine in the past 30 days

    • the health status of any person they have been in contact with over the past 7 days.

  • Clients will wait in their vehicle until approached and escorted in by staff.

  • Clients will use clinic supplied hand sanitizer before entering.

  • Clients will not be admitted without a face mask.

  • All staff will be notified in advance of entry.

  • Clients will be immediately directed to a predetermined examination room.

  • Clients will maintain social distancing in the exam room as directed by the doctor and staff. (floor marking will not be utilized as their position depends on the procedure being performed)

  • All business will be conducted within the same room.

  • Clients will be escorted out of the building.

  • Then all surfaces in the exam room will be cleaned and disinfected.

  • The exam room will be ventilated for 10 minutes after the visit.

Protocols for "curbside care":


  • Clients will wait in their vehicle until greeted by staff.

  • Clients are permitted to exit their vehicle and retrieve their pet from the vehicle.

  • Small dogs and cats should be in a carrier.

  • Staff members will wear gloves and mask when taking a pet in a carrier from the client.

  • For dogs on a leash:

    • Clients will exit the vehicle and retrieve their pet from the vehicle.

    • Clients will apply a slip leash supplied by clinic staff.

    • Clients will then hand the leash to staff.

  • The same protocols will be followed when the pet is returned to the owner.

  • Communication with the client should be conducted with six feet social distance or by phone.

  • We encourage all financial transactions continue by credit card but will accept checks and cash.

Check in and Check Out:

  • Clients are scheduled by appointment over the phone

  • Clients check in and check out by phone from the parking lot (contact-less sign-in)

  • Clients will wait in their vehicle and will not need waiting room access

  • Special provisions/time will be made for elderly or special needs clients.


Please note that if the owner is not the person bringing in the pet, that person will need to be able to answer questions about whether or not the pet has been in the home of a person with an illness.




  • Cleaning will follow protocols in CDC Cleaning and Disinfecting Your Facility.PDF

  • Thorough cleaning and disinfection will occur at the end of every work shift.

  • Because employees share workstations, hand sanitizer will be at each station to be used before and after touching the keyboard and/or mouse.

  • Employees are responsible for cleaning and disinfecting their workstation at end of shift.

  • In the event of a positive COVID-19 case follow protocols in CDC Cleaning and Disinfecting Your Facility.PDF

  • Cleaning supplies are available to employees upon entry.

  • Employees are encouraged to wash hands frequently or to use hand sanitizer.




If an employee is identified with a confirmed case of COVID-19, within 24 hours, we will notify:


  • The local public health department, Shiawassee County Health Department, at (989)743-2318 and

  • Any co-workers, contractors, or suppliers who may have come into contact with the person with a confirmed case of COVID-19.


In addition:


  • We will allow employees with a confirmed or suspected case of COVID-19 to return to the workplace only after they are no longer infectious according to the latest guidelines from the Centers for Disease Control and Prevention (“CDC”).

  • We will follow Executive Order 2020-36, and any executive orders that follow it, that prohibit discharging, disciplining, or otherwise retaliating against employees who stay home or who leave work when they are at particular risk of infecting others with COVID-19.

  • We will immediately send home any employee with a confirmed infection in the workplace, temporarily close all or part of the worksite to allow for deep cleaning.




A sign will be posted at the front door with the following information:


  • No admittance without prior approval by Doctor

  • You must wear a facemask

  • You will be escorted into the building directly to an examination room and then out of the building.

  • Your access will be limited to that examination room

  • Unfortunately, restrooms are not available for public use



All questions should be referred to the Designated Workplace Supervisor.

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